Ozaay

Effective Date: 1st January 2026

Last Updated: 30 April 2026

Your Privacy, Our Priority

At Ozaay, we treat your personal information with the same care we put into every stitch of our garments. As a Pakistani kids' clothing brand trusted by parents across the country, we understand that your privacy — and your child's safety — comes first.

This Privacy Policy explains what information we collect, how we use it, and the rights you have. By using our website or services, you agree to these practices.

1. Information We Collect

We collect only what's necessary to deliver quality service and delightful shopping experiences.

A. Information You Provide:

• Full name, contact number, and email address

• Delivery address (city, area, complete address)

• Order details (product type, size, quantity)

• Payment information (processed securely — we never store card details)

• Messages via contact forms, WhatsApp, or customer support

B. Information Collected Automatically:

• Browser type, device information, and IP address

• Pages visited, time spent, and clicks on our website

• Referral source (how you found Ozaay)

C. Information from Third Parties:

• Social media platforms (if you log in via Facebook/Google)

• Payment processors and delivery partners

2. How We Use Your Information

Your data helps us serve you better:

✅ Process and deliver your orders across Pakistan

✅ Send updates via SMS/WhatsApp (order confirmations, dispatch, delivery)

✅ Respond to inquiries and provide customer support

✅ Share new collections and promotions (you can opt out anytime)

✅ Improve our products (sizing, website experience)

✅ Prevent fraud and ensure secure transactions

✅ Comply with Pakistani law and legal obligations

We will never sell your personal data to anyone. Your information stays with Ozaay and our trusted service partners only.

3. How We Share Your Information

We do NOT sell, rent, or trade your personal information.

We share limited data only with trusted partners to fulfill your orders:

🔹 Courier companies (TCS, Leopards, Call Courier) – to deliver orders

🔹 Payment gateways – for secure transaction processing

🔹 SMS/WhatsApp services – for order notifications

🔹 Website hosting & analytics – data is anonymized where possible

All partners are contractually required to protect your data and use it only for its intended purpose.

We may also disclose information if required by Pakistani law, court order, or government authority.

4. Children's Privacy

Ozaay sells clothing for children, but our website and services are intended for use by adults (parents and guardians).

We do not knowingly collect personal information directly from children under 18. All purchases and communication should be handled by a parent or legal guardian.

If you believe a child has submitted information without parental consent, please contact us immediately — we will delete it promptly.

5. Cookies & Tracking

Our website uses cookies (small files stored on your device) to enhance your experience.

Types of cookies we use:

🍪 Essential cookies – Keep items in your cart, enable checkout

🍪 Analytics cookies – Help us understand visitor behavior (Google Analytics)

🍪 Marketing cookies – Show relevant Ozaay ads on Facebook and Instagram

You can disable cookies in your browser settings anytime, though some features may not work properly.

6. Data Security

We take your security seriously:

🔒 SSL encryption (https) on our website

🔒 Secure payment gateways – we never store full card details

🔒 Access-controlled systems – only authorized staff can view customer data

🔒 Regular security reviews and updates

While we use industry-standard protection, no online system is 100% secure. We encourage you to use strong passwords and never share account details.

7. Data Retention

We keep your information only as long as necessary:

📦 Order records – Up to 5 years (for accounting and legal purposes)

📧 Marketing preferences – Until you unsubscribe or request deletion

💤 Inactive accounts – May be deleted after 3 years of no activity

8. Your Rights

As an Ozaay customer, you have the right to:

✔️ Access the personal information we hold about you

✔️ Correct inaccurate or outdated information

✔️ Delete your data (subject to legal requirements)

✔️ Opt out of marketing (reply "STOP" to SMS or contact us)

✔️ Ask questions about how your data is used

To exercise these rights, contact us using the details below. We respond within 7 working days.

9. Third-Party Links

Our website may link to external platforms (Instagram, Facebook, courier tracking). Ozaay is not responsible for their privacy practices. Please review their policies before sharing information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be posted on our website with a revised "Last Updated" date.

Continued use of our services after updates means you accept the revised policy.

11. Contact Us

Questions, concerns, or privacy requests? We're here to help.

Ozaay Customer Care

📧 Email: privacy@ozaay.com | support@ozaay.com

📱 WhatsApp: +92 370 6500820

📞 Phone: +92 370 6500820

📍 Location: Lahore, Punjab, Pakistan

🌐 Website: www.ozaay.com

12. Governing Law

This Privacy Policy is governed by the laws of Pakistan. Any disputes will be resolved in the courts of Lahore, Pakistan.

Thank you for trusting Ozaay with your family's needs.

Bachon ki khushi, maa baap ka sukoon 💚